| Description | The Local Area Network 
							(LAN) component includes all hardware, software, and 
							network systems required to support the network 
							connectivity requirement of the small business. | 
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							| H/W Components | LAN hardware include 
							multi-WAN routers, Ethernet switches, Wireless 
							Access Points (WAPs), and wireless routers. | 
						
							| TIMC Monitoring | The Multi-WAN VPN Router 
							also supports both SysLog and SNMP. This router 
							continuously sends performance, problem, and 
							security log information to the 
							SysLog and SNMP 
							applications running on the TIMC. | 
						
							| TIMC Remote (or Local) Management | All LAN hardware components 
							include includes an network administrator interface 
							that enables these components to managed via a 
							standard web connections. Each component is assigned 
							a unique local IP address and this enables these 
							devices to be managed by the TIMC server. | 
						
							| Performance Reports | LAN 
							availability reports are created weekly, quarterly, 
							annually, and on-demand. | 
						
							| Problem Reports | Copies of all LAN-related trouble-tickets are sent to customers 
							daily. Closed trouble-tickets are sent to customer 
							as soon as problem is resolved. | 
						
							| Archived Statistics and Problem Reports | All LAN-related performance statistics 
							and problem reports are archived on SQL database and 
							are available online at any time. |